Ordering & Payment
Ordering & Payment
At Essential Provisions, we take pride in delivering your meals quickly, safely, and in perfect condition. Below you’ll find all the key details about our shipping process and refund policy.
Essential Provisions prefers to accept product orders through our secure online store with a credit card payment. If you do not have internet access, please call customer service at: 1-937-265-6595.
Shipping Information
Shipping Information
Order Processing
- Orders are processed and shipped within 1-2 business days (Monday-Friday, excluding holidays).
- Orders placed after 5:00 PM ET will ship on the next business day.
- You’ll receive a tracking email as soon as your order ships.
Delivery Times
- Most customers receive their packages within 3-7 business days after shipment.
- Delivery timelines may vary depending on location and carrier service.
- Orders are shipped via UPS within the contiguous United States and USPS for Alaska and Hawaii.
Shipping Costs
- Rates are calculated automatically at checkout based on your delivery address, order weight, and selected carrier service.
- Free or promotional shipping offers will be clearly displayed during checkout when applicable.
Shipping Coverage
- We currently ship only to U.S. addresses.
- International shipping is not available at this time.
Refunds & Return Policy
Refunds & Return Policy
Because our meals are food products, we’re unable to accept general returns. However, we’ll always make it right if something arrives damaged or defective.
Eligibility
- Returns are only accepted for defective or damaged products.
- Food items cannot be salvaged, so you will not need to return the damaged goods.
Reporting Damaged Items
- Customers must report damage claims within 5 days of delivery, and photo evidence is required when contacting us.
- Once verified, we’ll issue a refund to the original payment method or send a replacement product.
How to Contact Us
- Email: info@essentialprovisions.com
- Phone: +1-937-265-6595
Include your order number, delivery date, and clear photos of the damaged item.
Additional Information
Additional Information
- All policies apply to U.S. orders only.
- Essential Provisions reserves the right to update this policy at any time.
- For any questions about shipping, delivery, or damaged items, please reach out to our support team, we’re happy to help.
Frequently Asked Questions
Frequently Asked Questions
Q: Can I return my order if I change my mind?
A: No. Because our meals are food products, we can’t accept returns for reasons other than damage or defect.
Q: Do I need to ship damaged products back?
A: No. Damaged food items don’t need to be returned. Please share photos within 5 days of delivery, and we’ll refund or replace your order.
Q: What if my package is late or tracking hasn’t updated?
A: Delivery times may vary based on carrier delays or weather conditions. If your order hasn’t arrived within 10 business days after shipment, please contact our support team so we can help investigate.
Q: Which carriers do you use?
A: We primarily ship through UPS for most U.S. orders and USPS for Alaska and Hawaii.
Q: How are shipping rates calculated?
A: Automatically at checkout, based on destination, package weight, and the selected carrier service.
Q: How can I contact customer support?
A: You can reach our team by email at info@essentialprovisions.com or call us at +1-937-265-6595. Our team is available Monday through Friday during normal business hours.